Right to cancellation

- Right to cancellation -


You can cancel your contract in writing (for example, letter, fax, email) within 14 days without giving reasons or - if before the deadline - by returning the goods. You can fill out and send the model cancellation form or another explicit declaration also on our website (link). If you make use of this opportunity, we will send you an acknowledgment immediately. (for example via e-Mail). The period begins after receipt of this instruction in text form, but not before receipt of the goods at the recipient, and not before fulfilment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 Introductory Statute to the German Civil Code (EGBGB) and our obligations under § 312e paragraph 1 Sentence 1 German Civil Code (BGB) in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the cancellation form or of the item is sufficient for compliance with the cancellation period. The cancellation must be addressed to:

Industriestrasse 264, AT-8321 St.Margarethen an der Raab
Email: office@ewalia.at
Tel. +43 3115 930 80-0

Consequences of cancellation

If the cancellation is effective, the services received on both sides must be returned and, if applicable, any benefits derived (such as interest) must be surrendered. If you are unable to return the service received to us in whole or in part or only in a deteriorated condition, you may have to pay us compensation. This does not apply to the surrender of goods if the deterioration of the item can only be attributed to its examination - as you would have done in a shop, for example. Otherwise, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the item by not using the item as your own property and refraining from doing anything that impairs its value. Items that can be sent as a parcel are to be returned at our risk.

You bear the immediate costs of returning the goods, according to §357 paragraph 6 German Civil Code.  
Obligations to reimburse payments must be fulfilled within 30 days. For you, this period starts when you send off the cancellation notice, for us it starts when we receive it.

- End of cancellation -